Terms of Service

1. Who we are and what this document is

These Terms of Service (the Terms) govern your use of the Aseoma web application, API and related services (the Service) provided by Aseoma, a company registered in (to be published) under number (to be published), with its registered office at (to be published) (Aseoma, we, us).

By creating an account, clicking “I agree” or using the Service you accept these Terms on your own behalf and, where applicable, on behalf of the organisation you represent (you, the Customer). If you do not agree, do not use the Service.

The Service is intended for businesses and professionals. If you use it as a consumer within the meaning of EU law, the mandatory consumer protection rules of your country of residence apply in addition to these Terms and prevail over any conflicting provision.

2. Definitions

• Workspace or Organisation: the tenant created at sign-up that holds projects, users, subscription and credits.
• Project: a website you add to the Service to track rankings, run audits or connect Search Console.
• Tracked keyword: one keyword for one location and one device whose position is checked on a schedule.
• Credits: the usage unit for actions that incur data-provider cost. Credits are included with each plan and can be bought in packs.
• Customer Data: keywords, domains, URLs, connected Google properties, reports and any other content you submit to or generate with the Service.
• Plan: a subscription tier with the limits shown on the pricing page at the time of purchase.

3. Account and eligibility

You must be at least 18 years old and able to enter into a binding contract. You must provide accurate registration details and keep them current. You are responsible for all activity under your account and for keeping credentials, API keys and two-factor recovery codes confidential. Tell us at once at [email protected] if you suspect unauthorised access.

A Workspace may have several users with different roles. The user who created the Workspace, and any user with the Owner role, may manage billing, invite or remove members and delete the Workspace. Actions taken by members are attributed to the Customer.

4. Free trial

New Workspaces receive a free trial of 7 days with the limits shown on the pricing page. Starting a trial requires a valid payment method, which is verified by Paddle but not charged during the trial. When the trial ends, the plan you selected starts automatically and the first period is charged, unless you cancel before the trial ends.

One trial per organisation and per person. We may refuse, shorten or end a trial where we detect abuse, duplicate accounts, automated sign-ups or use that is inconsistent with the purpose of evaluating the Service.

5. Subscriptions, payment and renewal

Paid plans are sold through Paddle (Paddle.com Market Limited (UK) and Paddle.com Inc. (US)), which acts as Merchant of Record. This means that Paddle is the seller of the subscription for payment purposes: it processes your payment, calculates and collects VAT, GST or sales tax where applicable, issues invoices and receipts, and handles refunds and chargebacks. By purchasing you also accept Paddle’s buyer terms. Aseoma remains responsible for delivering the Service under these Terms.

Prices are stated in EUR and exclude taxes unless shown otherwise at checkout. Subscriptions are billed in advance, monthly or annually, and renew automatically for successive periods of the same length until cancelled. Annual plans are charged for 10 months per year. You authorise Paddle to charge the payment method on file at each renewal.

Upgrades take effect immediately and the difference is prorated for the remainder of the current period. Downgrades take effect at the next renewal. Add-ons such as credit packs or extra tracked keywords are charged when purchased.

We may change prices or plan limits with at least 30 days’ notice by email; the new price applies from your next renewal after the notice period. If you do not agree, cancel before that renewal.

If a payment fails, Paddle retries it for a short grace period during which the Service stays available. If payment is still outstanding after the grace period we may suspend the Workspace until the balance is settled.

6. Credits, limits and fair use

Each plan includes a number of credits per billing period, a number of tracked keywords, projects, users, crawl pages and other limits published on the pricing page. Included credits reset at each renewal and unused credits do not carry over. Credits bought as a pack are valid for 12 months from purchase. The credit cost of an action is shown before you confirm it and is recorded in the Workspace ledger.

The Service enforces rate limits and concurrency limits to protect the platform and the data providers. You must not circumvent limits, share one Workspace between unrelated organisations to avoid buying seats or plans, or use the Service to resell raw data obtained from our providers. Reports, exports and public report links you create for your own clients are fine.

7. Cancellation and refunds

You can cancel at any time in Settings → Billing or through the Paddle receipt link. Cancellation stops future renewals; the Service remains available until the end of the period already paid for. We do not refund partial periods except as set out in our Refund Policy, which forms part of these Terms and includes a 14-day money-back window on the first purchase of a subscription and the statutory right of withdrawal for EU consumers.

After cancellation the Workspace is kept in read-only mode for 30 days so you can export your data, after which it is scheduled for deletion.

8. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to infringe the rights of others, including intellectual property and privacy rights;
• run site audits or crawls against websites you are not authorised to audit, or configure crawls with the intent to overload a third-party website;
• attempt to gain unauthorised access to the Service, other Workspaces, or the systems of our providers, or probe or test the vulnerability of the Service without written permission;
• scrape, mirror or bulk-extract the Service or its data other than through the export and API features included in your plan;
• reverse engineer, decompile or create derivative works of the Service except as permitted by mandatory law;
• upload malware or content that is defamatory, obscene or otherwise objectionable;
• misrepresent your identity or affiliation, or use the Service to send unsolicited messages.

We may investigate suspected violations and remove content, throttle usage or suspend accounts where reasonably necessary.

9. Customer Data, privacy and data processing

You retain all rights in Customer Data. You grant us a non-exclusive licence to host, process, transmit and display Customer Data solely to provide, secure and improve the Service and as otherwise instructed by you. Aggregated and de-identified usage statistics that do not identify you or any person may be used to operate and improve the Service.

Our Privacy Policy explains how we handle personal data as a controller (account, billing and support data). Where Customer Data contains personal data that you control, we process it on your behalf as a processor under Article 28 GDPR. A Data Processing Agreement, including the list of subprocessors and the Standard Contractual Clauses where transfers outside the EEA occur, is available on request at [email protected] and is incorporated into these Terms once signed.

If you connect a Google account, our use of data received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect a Google property at any time in the project settings, which deletes the stored tokens.

10. Third-party data and accuracy

Rankings, search volumes, keyword difficulty, traffic estimates, backlink data and similar metrics are obtained from third-party providers (currently DataForSEO) and from Google APIs, or are estimates computed from that data. They are indicative by nature: search results vary by moment, location and personalisation, and estimates are models, not measurements. We present the numbers as we receive or compute them and do not guarantee their accuracy, completeness or fitness for any particular decision.

Provider availability, coverage and pricing may change. If a provider becomes unavailable or its costs change materially we may substitute a comparable source or adjust credit costs with notice.

11. Intellectual property

The Service, including its software, design, documentation and trademarks, is owned by Aseoma or its licensors and is protected by copyright and other laws. Subject to these Terms we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription for your internal business purposes and for services you provide to your clients.

Reports, exports and public report pages you generate may be shared with your clients and used in your own materials. If you send us feedback or suggestions we may use them without obligation to you.

12. Availability, changes and beta features

We aim to keep the Service available around the clock but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. Scheduled rank checks that cannot run because of an outage are executed as soon as the Service is back; credits are not charged for checks that did not run.

We continuously improve the Service and may add, change or retire features. Features labelled beta, preview or experimental may be changed or withdrawn at any time and are provided without the warranties applicable to the rest of the Service.

13. Warranties and disclaimers

We warrant that the Service will perform materially in accordance with its documentation and that we will provide it with reasonable skill and care. Except for this warranty and to the extent permitted by law, the Service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements, that rankings or traffic will improve, or that data obtained through the Service is error-free.

Nothing in these Terms limits the statutory warranties and remedies available to consumers under the laws of their country of residence.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of or related to these Terms, however caused.

Our total aggregate liability under or in connection with these Terms in any twelve-month period is limited to the amount you paid for the Service in the twelve months preceding the event giving rise to the claim.

These limitations do not apply to liability for death or personal injury caused by negligence, for fraud or wilful misconduct, for breach of data-protection obligations to the extent such liability cannot be limited, or to any other liability that cannot be limited under applicable law.

15. Indemnity

You will defend and indemnify Aseoma against third-party claims, damages and reasonable costs arising from Customer Data, from your use of the Service in breach of these Terms, or from your crawling of websites you were not authorised to crawl. We will notify you promptly of any such claim and cooperate reasonably at your expense.

16. Suspension and termination

Either party may terminate the agreement at any time by cancelling the subscription (you) or with 30 days’ notice (us). We may suspend or terminate access immediately if you materially breach these Terms, if required by law, if your usage threatens the security or integrity of the Service, or if payment remains outstanding after the grace period.

On termination your right to use the Service ends. We keep the Workspace in read-only mode for 30 days for export, then delete Customer Data in accordance with the Privacy Policy, except where retention is required by law (for example invoices).

17. Changes to these Terms

We may update these Terms from time to time. Material changes are announced by email or in the app at least 30 days before they take effect, except where a change is required by law or concerns a new feature, in which case it applies immediately. The date at the top of this page shows the current version. Continued use after the effective date constitutes acceptance; if you do not agree, cancel before that date.

18. Governing law and disputes

These Terms are governed by the laws of (to be published), excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes are subject to the exclusive jurisdiction of (to be published), without prejudice to the right of consumers to bring proceedings in the courts of their country of residence.

Consumers in the EU may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged and do not undertake to participate in dispute resolution proceedings before a consumer arbitration board.

If any provision of these Terms is held invalid, the remainder stays in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor in a merger or sale of the business.

19. Contact

Aseoma, (to be published). VAT ID (to be published). Email [email protected]. More ways to reach us are on the contact page.